Terms & Conditions
PAYMENT METHODS
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All major credit and debit cards as well as bank transfers are accepted. In the case of bank transfers, proof of payment must be forwarded to us. Please allow 3 business days for the receipt of bank transfer funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.
For custom orders, a deposit of 70% is required to commence with production. The balance payment must be made by any of the above-mentioned payment methods before delivery is made. Unfortunately, no exceptions will be allowed.
If applicable, all delivery charges must be paid in full prior to delivery. Please retain your invoice as proof of purchase. Regrettably, no returns, exchanges or refunds will be considered without the original invoice.
The product remains the property of Kilig until payment is received in full.
CUSTOM ORDERS
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Custom orders are made especially for you! As soon as your deposit is received, your order becomes binding and production begins thereafter. As a result, custom orders cannot be cancelled, changed, returned or refunded at any time. Please ensure that the specifications of your order are correct before making your deposit.
DEFECTIVE PRODUCTS
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In the unlikely event of a defective product, please contact us within 24 hours of receiving the product to discuss further steps. Please do not use the product if you have identified a problem. Defective products are replaced at Kilig’s discretion.
DISCOUNTS, PROMOTIONS & SALES
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All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed by Kilig. All special offers are subject to stock being available.
DELIVERY
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Specific delivery times cannot be made or agreed to at the time of order and Kilig does not deliver on weekends or public holidays. However, you will be contacted by our delivery team at least 2 days before your delivery to ensure availability and access. Should you wish to change any of your delivery instructions, please do get in touch.
We do not offer storage facilities and therefore reserve the right to charge you for storage costs if you are unable to accept your delivery.
Please note that some of our vehicles are large. Please make sure that your property has the necessary means of access at the time of payment. Please discuss any special delivery instructions with your consultant.
On delivery, a two- or three-person crew will arrive and deliver your order to the room of your choice, provided there is safe or acceptable access. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damage. Packaging is normally removed and taken away unless you request us not to do so. Products requiring assembly will be assembled on site by our trained personnel.
Our delivery crews are instructed to not attempt delivery where damages may occur. Unfortunately, they cannot remove doors or windows, or reconnect electrical equipment. An adult must be available to sign and acknowledge receipt of the product — agreeing that the delivery is correct and the goods are in a satisfactory condition.
ASSEMBLING FURNITURE YOURSELF
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Product assembly by the customer is not recommended. Kilig does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.